Contact Us
We're a UK-based team and we're here to help — whether it's a question about a product, an order, a delivery or a return. We aim to answer every message within 1 business day.
Get in Touch
- 📧 Email: support@vicase.com
- 📞 Phone: +44 161 876 0764
- 📍 Post: vicase Customer Service, VIC ACE LIMITED, 27 Clare Road, Stanwell, Staines-Upon-Thames, England, TW19 7QQ
Customer Service Hours
- Monday to Friday: 9:00 AM – 6:00 PM (UK time, GMT/BST)
- Saturday & Sunday: Closed — emails received over the weekend are answered on Monday
- UK bank holidays: Closed
Before You Write — Quick Answers
- Where's my order? Check your dispatch email for tracking, or use our Track Your Order page.
- Returns: see our Returns & Refunds Policy — 30 days, free return postage.
- Delivery times: see our Shipping & Delivery Policy — free UK delivery in 5–8 business days.
- Other questions: our FAQ covers the most common topics.
When emailing about an existing order, please include your order number and the email address used at checkout — it helps us resolve things faster.
Complaints
If something has gone wrong, we want to fix it. Email support@vicase.com with “Complaint” in the subject line; we acknowledge complaints within 2 business days and aim to resolve them within 14 days.
Company & Contact Information
- Trading name: vicase
- Legal entity: VIC ACE LIMITED
- Company number: 14606430
- Company status: Active
- Company type: Private limited company
- Incorporated on: 20 January 2023
- Registered office: 27 Clare Road, Stanwell, Staines-Upon-Thames, England, TW19 7QQ
- Companies House: official company record
- Email: support@vicase.com
- Phone: +44 161 876 0764
- Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UK time, GMT/BST). We aim to respond to every enquiry within 1 business day.